Refund Policy
Advance English Plus reserves the right to cancel or postpone any courses prior to their scheduled commencement dates, should it be necessary. In these circumstances, if the course is postponed by more than four weeks, and if a student is unable to enroll in a similar course at Advance English, all fees will be refunded. Refund of the fees will only be granted in accordance with the refund policy set out below.

Full Refund of Tuition Fees
Advance English Plus has a fee refund policy for situations where special circumstances exist.
If for any reason Advance English Plus is unable to start a course on the agreed starting date or ceases to deliver the course, a full refund of course money (which have been paid) will be refunded within 14 days from the time the course ceases to be delivered.

Partial Refund

• Advance English Plus will make a partial refund of tuition fees in the following circumstances:
  If written notice of withdrawal is received from a candidate at least 28 days prior to the commencement of the term, 80% of the tuition fees are refundable, less any administration charge where applicable.
  
  Or
  
  
• If written notice of withdrawal is received from a candidate less than 28 days prior to the commencement of the term, 25% of the tuition fees are refundable less any administration charge where applicable.

No Fee Refund or Transfer

• If a student withdraws from, cancels or fails to attend a program or course after the start of teaching or registered date of the program, Advance English Plus will not refund any of the fees paid for that program or course.
• Fees are not transferable to any other person.

Requests for Refund of Tuition Fees
A student who wishes to apply for a refund of tuition fees should do this in writing and state reasons with relevant details by email support@advanceenglish.com.au

Payment of Refund
All refunds for which a student is eligible will be forwarded, within 28 days to the person who paid the fees in his or her home country designated bank account.

Approvals
All refunds must be approved by the Registrar/Program Manager. Exemptions to any of the above cases may only occur where the student has extenuating or compassionate grounds as determined by the Principle Executive Officer.
This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.